Kat Maus Haus Illustration & Design
illustration & design

Wholesale Policies

 

WHOLESALE POLICIES

 

Payment Methods

An invoice will be provided to you via QuickBooks through which you can securely pay via credit card or bank transfer.


Payment Terms

We require that payment be received prior to the shipment of your order. KatMausHaus Illustration & Design does not offer credit terms for wholesale accounts at this time. 


Cancellations

Any changes to orders or cancellations must be made within 48 hours.


Order Minimums

First Order Minimum: $150.00

Re-order Minimum: $100.00


Shipping

Prints are packaged flat and shipped via FedEx Ground, UPS Ground, and USPS. If you have a preferred carrier and/or would like us to use your account number, please let us know when you place your order. We will provide a tracking number upon shipment.

Shipping and handling charges, as well as any optional packaging selections will be calculated and added to your order total when the order is ready to ship. 


Estimated Production Time

Though your shipment will likely go out sooner, please allow up to 10 days for your order to ship.


Returns and Damages

Returns:
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted below.

Damages:
Please inspect all shipments immediately upon arrival. Please contact us within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.